Privacy Policy

2. Information We Collect

2.1 Transaction Information

When you create an exchange order, we collect:

• Cryptocurrency wallet addresses (sending and receiving)
• Transaction amounts
• Currency pairs selected
• Order ID and timestamp
• Blockchain transaction hashes

2.2 Automatically Collected Information

We may automatically collect:

• IP addresses (for fraud prevention)
• Browser type and version
• Device information
• Access times and pages viewed

2.3 Information We Do NOT Collect

• Personal identification information (name, address, phone)
• Email addresses (unless you contact support)
• Government-issued IDs or KYC documents
• Payment card information
• Social security numbers or tax IDs

3. How We Use Your Information

We use collected information to:

• Process Exchanges: Complete your cryptocurrency swaps
• Order Tracking: Allow you to track your order status
• Fraud Prevention: Detect and prevent fraudulent activities
• Service Improvement: Analyze usage to improve our service
• Legal Compliance: Comply with applicable laws and regulations
• Customer Support: Respond to inquiries and resolve issues

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure
• Regular security audits and updates
• Limited access to data (only authorized personnel)
• Automatic data deletion after retention period

Data Retention: Transaction data is retained for 90 days for support purposes, then automatically deleted unless required by law.

5. Information Sharing

We do not sell, trade, or rent your information to third parties. We may share information only in the following circumstances:

• Service Providers: Third-party services that help us operate (e.g., blockchain APIs)
• Legal Requirements: When required by law or legal process
• Safety and Security: To protect rights, property, or safety

6. Blockchain Transparency

Please note that cryptocurrency transactions are recorded on public blockchains:

• All blockchain transactions are publicly visible
• Transaction amounts, addresses, and timestamps are permanent
• We cannot delete or modify blockchain records
• Privacy coins (XMR, ZEC) offer enhanced privacy features

7. Cookies and Tracking

Our website uses minimal cookies for:

• Session management and order tracking
• User preferences (stored locally in your browser)
• Basic analytics to improve our service

You can disable cookies in your browser settings, but this may affect functionality.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request copies of your data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Objection: Object to certain data processing

To exercise these rights, contact us at service@superswap.cx

9. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices of these sites. We encourage you to read their privacy policies.

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by updating the "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: service@superswap.cx

We will respond to privacy-related inquiries within 48 hours.